PRIVACY NOTICE
Lifestyle (Kent) Limited are committed to protecting your personal information. This privacy notice explains how we use the personal information you provide to us, the personal information we obtain through third party sources and how we share your personal information with third parties. It explains why we may process your personal data and the legal basis for the processing (‘processing’ includes us just keeping your personal information). It also explains the choices you have about the data we hold about you. This privacy notice applies to personal data held by Lifestyle (Kent) Limited, whether the information is collected via our website, direct from you or through a third party.
We take care to keep your information secure and use it only for the purpose of which it was provided. This privacy notice tells you what to expect us to do with your personal information:
Contact details
What information we collect, use and why
Lawful bases and data protection rights
Our lawful bases for the collection and use of your data
Where we get personal information from
Cookies
How long we keep information
Who we share information with
Others we share information with
How to complain
CONTACT DETAILS
Post
8 Boughton Church Cottages, South Street, Boughton-Under-Blean, Faversham, Kent, ME13 9NB
Telephone
01227 752196
info@lifestylekentlimited.com
WHAT INFORMATION WE COLLECT, USE AND WHY
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Date of birth
Health information (including health conditions in order to provide the service)
Health and safety information
Website user information (including user journeys and cookie tracking)
Information relating to compliments or complaints
We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:
Health information
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
We also collect or use the following special category information for the operation of customer accounts and guarantees. This information is subject to additional protection due to its sensitive nature:
Health information
We collect or use the following information to comply with legal requirements:
Names and contact details
Addresses
We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:
Health information
We collect or use the following personal information for dealing with queries or complaints:
Names and contact details
Addresses
When you submit information to our website via the enquiry form, we collect the data in order to track and respond to your request. We provide this information to our website hosting provider so that they can provide website services to us and help us manage our relationship with you. We collect the following information:
Names and contact details
Any information you have chosen to add to the message box within the enquiry form
Our website hosting provider also collects personal information when you visit our website, in order to power our site analytics and to protect and improve its platform and services, including:
Information about your browser, network and device
Web pages you visited prior to coming to our website
Web pages you view while on our website
Your IP address
You can read more about how they use your data (site usage information of end users) for its own purposes in their Privacy Policy.
LAWFUL BASES AND DATA PROTECTION RIGHTS
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure – You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to object to processing - You have the right to object to the processing of your personal data.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
OUR LAWFUL BASES FOR THE COLLECTION AND USE OF YOUR DATA
Our lawful bases for collecting or using personal information to provide services and goods, including delivery are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply, except the right to object.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply, except the right to object.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries or complaints are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply, except the right to object.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
WHERE WE GET PERSONAL INFORMATION FROM
Directly from you
Health care providers
Insurance companies
Councils and other public sector organisations
COOKIES
We use cookies and similar technologies to collect and store information about your use of our website. Cookies are small data files or pieces of text that download to a device when you access it. Cookies allow our website to recognise your device and store some information about your preferences or past actions. For information about viewing the cookies dropped on your device, visit the cookies our website hosting provider uses.
You can decide to accept or decline cookies. Most web browsers automatically accept cookies, but you can disable cookies in your browser settings or choose to reject or decline cookies when prompted.
HOW LONG WE KEEP INFORMATION
How long we keep your information for depends on the service we deliver to you. We will retain your personal information for as long as we reasonably need it to deal with queries you may have and for a period of time after our relationship has ended, for example:
To ensure we have an accurate record in the event of any complaints
Where we are required to do so for tax purposes
When we no longer need your data, it is destroyed safely and securely. If you would like further information about our data retention practices, please contact our Data Protection Officer.
WHO WE SHARE INFORMATION WITH
We will pass on your details to contractors and suppliers that carry out services on our behalf. We only share information which is necessary for them to carry out a service they have been contracted to provide.
OTHERS WE SHARE INFORMATION WITH
External auditors or inspectors will also have access to the following information:
Names and contact details
Addresses
HOW TO COMPLAIN
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
E-Mail: info@lifestylekentlimited.com
If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last Updated: October 2026